My Skills
Guest Service: Committed to delivering outstanding customer service and creating positive guest experiences.
Conflict Resolution: Able to handle challenging situations with tact and diplomacy, resolving inquiries from clients to ensure a positive experience.
Office Software: Advanced proficiency in Microsoft Word, Excel, and PowerPoint for creating professional documents and presentations.
Graphic Design: Skilled in Adobe Photoshop, Corel Draw, and Tally for creating appealing promotional materials.
Multilingual: Fluent in English, Hindi, and Marathi.
Diploma Course: Completed Diploma Course in Graphic & Automation.
EXPERIENCE & EDUCATION
Hotel Operations Management
Hospitality Skills
Commerce & Business
Model English Highschool
Centennial College
Jan 2023- April 2024
Centennial College
Jan 2023- August 2023
K.M. Agarwal College, India
June 2019- August 2021
Mumbai, India
June 2007- April 2019
This program has helped me improve my skills and understanding of the industry, covering essential areas like customer service in hotel operations, event planning, and many more. It's equipped me with practical knowledge and insights to thrive in this dynamic field."
The program provide practical training and in-depth information required for success in the hospitality industry. With a focus on practical skill development, I developed expertise in a variety of areas crucial for providing excellent guest experiences and guaranteeing operational excellence."
Sandwich Artist, Subway
Host/Bartender/Server
Jan 2023 - present
Co-op Jan 2024- April 2024
The Local Cafe & Restaurant Volunteer- Centennial College May 2023- August 2023
I completed a Commerce program that included accounting, economics, and business studies. This provided me with essential skills in financial literacy and company administration, setting the groundwork for my future pursuits in commerce."
Event Planning/ Room Operations
Centennial College Event Centre
Volunteer- Centennial College
September 2023- December 2023
Prepare and assemble sandwiches according to customer preferences while adhering to Subway's food safety standards. Provide excellent customer service, handle cash transactions, and maintain cleanliness of the restaurant. Assist with stocking ingredients and ensuring efficient operations."
I volunteered at my college's restaurant for a 14-week semester, performing as a host, bartender, and a server. As a host, I managed reservations while maintaining a pleasant environment. When I switched to bartending, I prepared drinks and delivered excellent service. Finally, as a server, I managed orders and customer inquiries, ensuring a pleasant dining experience for every guest.
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I volunteered at Centennial College Event Centre for a 14-week semester, where I gained knowledge about event planning, management, catering, event formats, and room operations in college hotel rooms. Learned how to organize events and maintain good hospitality standards.
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CERTIFICATIONS
Welcome to my certification showcase! This section provides insight into my passion and expertise in a variety of specialties. From Smart Serve and Food Handler certificates that ensure safe hospitality operations to First Aid and CPR training for emergency response, each certification signifies a step forward in my dedication to excellence. Explore to learn about my enthusiasm for learning and producing excellent accomplishments.
Smart Serve Certificate
Food Handler Certificate
Emergency First aid & CPR Certificate
Graphics and Automation Certificate
Hospitality Skills Graduation Letter
2023/08/18
Worker Health & Safety Awareness Certificate